Privacy Policy

We collect personal data in order to provide and improve our services.

1.1 Information you provide to us

When you create an account or use the Platform, we may collect:

• Full name
• Phone number
• Email address
• Profile photo
• Government-issued identification (for drivers)
• Driver’s license information (for drivers)
• Vehicle registration details (for drivers)
• Bank or payment information
• Customer support communications

To provide ride-hailing services, we collect precise location data from Drivers and Users when the app is active.

This includes:

• GPS location
• trip start and end locations
• route information during trips

Location data is used to:

• match Drivers with Riders
• calculate fares
• improve service efficiency
• enhance safety

We may automatically collect information about the device used to access the Platform, including:

• device type
• operating system
• IP address
• mobile network information
• app usage data

We collect information related to trips and deliveries, including:

• pickup and drop-off locations
• trip duration and distance
• fare amounts and payments
• ratings and feedback

We use personal data for the following purposes:

• To provide transportation and delivery services
• To match Riders with nearby Drivers
• To process payments and transactions
• To communicate with users regarding trips and services
• To improve and optimise the Platform
• To provide customer support
• To detect fraud and ensure safety
• To comply with legal and regulatory obligations

5.1 Sharing of information

GOYIN does not sell your personal information.

We may share personal data in the following situations:

5.2 Between Drivers and Riders

To facilitate trips, we may share limited information between Drivers and Riders, including:

• first name
• profile photo
• phone number
• vehicle information
• real-time location during trips

5.3 Service Providers

We may share data with trusted third-party providers who assist with:

• payment processing
• cloud storage
• customer support services
• fraud detection
• analytics

These providers are required to protect your data.

5.4 Data retention

We retain personal information for as long as necessary to:

• provide our services
• comply with legal obligations
• resolve disputes
• enforce agreements

Even after account deletion, certain information may be retained where required by law.

5.5 Data security

GOYIN implements appropriate technical and organisational measures to protect personal data against:

• unauthorised access
• loss or theft
• misuse or disclosure

However, no digital platform can guarantee absolute security.

We may disclose personal data if required to:

• comply with applicable laws
• respond to legal requests or court orders
• protect the safety of users or the public
• investigate fraud or illegal activities

Under applicable data protection laws, including the Nigeria Data Protection Act (NDPA), you may have the right to:

• access your personal data
• request correction of inaccurate information
• request deletion of personal data where applicable
• object to certain data processing activities
• withdraw consent where processing is based on consent

Requests may be submitted through the contact details below.

By using the GOYIN App, Drivers and Users consent to the collection and use of location data necessary for providing ride-hailing services.

Drivers acknowledge that their real-time location may be visible to Riders during trips.

The GOYIN Platform is not intended for individuals under the age of 18.

We do not knowingly collect personal data from minors.

GOYIN may update this Privacy Policy from time to time.

If significant changes are made, we will notify users through the GOYIN Platform.

Continued use of the Platform after such updates constitutes acceptance of the revised policy.

If you have questions about this Privacy Policy or how your personal data is handled, you may contact us:

GOYIN Logistics Ltd

• Email: support@goyin.africa
• Website: www.goyin.africa

You may also contact Nigeria’s data protection authority if you believe your rights have been violated.

By creating an account or using the GOYIN Platform, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described.