Rider Terms of Service

GOYIN provides a technology platform that connects riders (“Users”) with independent drivers (“Drivers”) who provide transportation or delivery services.

GOYIN does not provide transportation services and is not a transportation carrier. All transportation services are provided by independent Drivers who are not employees of GOYIN.

To use the GOYIN Platform, you must:

• Be at least 18 years old
• Have the legal capacity to enter into a binding agreement
• Provide accurate and complete registration information

GOYIN reserves the right to refuse service or suspend accounts where eligibility requirements are not met.

3.1 Account creation

To request services through the Platform, you must create a GOYIN User Account.

You agree to provide accurate and up-to-date information including:

• name
• phone number
• payment information

You are responsible for keeping your account information current.

3.2 Account security

You are responsible for maintaining the confidentiality of your account credentials.

You must notify GOYIN immediately if you suspect:

• unauthorised access to your account
• fraudulent activity

You may not transfer or share your account with another person.

When you submit a request through the GOYIN App:

• nearby Drivers may choose to accept the request
• once accepted, the Driver will travel to the pickup location

GOYIN may provide you with information about the Driver including:

• first name
• profile photo
• vehicle type
• license plate number
• real-time location during the trip

You agree to provide accurate pickup and destination information.

Users agree to:

• treat Drivers with respect and courtesy
• follow safety instructions from the Driver
• comply with applicable laws and regulations
• avoid any behaviour that threatens the safety of Drivers or others

Users must not:

• harass or threaten Drivers
• damage the Driver’s vehicle
• request illegal activities
• transport illegal goods or substances

Violations may result in suspension or termination of your GOYIN account.

6.1 Fare calculation

Fares for transportation services are calculated based on factors including:

• distance travelled
• trip duration
• location demand
• applicable surcharges or tolls

The estimated fare may be displayed before confirming a trip.

6.2 Payment methods

Users may pay for services using:

• digital payments through the GOYIN App
• cash payments where permitted

By using the Platform, you authorise GOYIN to process payments through the payment method provided.

6.3 Tips

Users may choose to provide optional tips to Drivers through the Platform or in cash.

Users may cancel a ride request before the Driver arrives.

However, cancellation fees may apply if:

• the Driver has already accepted the request
• the Driver has travelled to the pickup location
• the cancellation occurs after a certain waiting period

Cancellation policies may be updated from time to time.

After completing a trip, Users may rate and review Drivers.

Ratings help maintain service quality on the Platform.

Users agree to provide feedback honestly and respectfully.

GOYIN reserves the right to review and remove inappropriate content.

All users must comply with the GOYIN Code of Conduct.

GOYIN maintains a zero-tolerance policy toward:

• violence or threats
• harassment or discrimination
• illegal activity
• possession of weapons during trips

Violations may result in immediate account suspension or termination.

The GOYIN Platform is provided “as is” and “as available.”

GOYIN does not guarantee:

• availability of Drivers
• uninterrupted or error-free service
• quality or safety of transportation services

To the maximum extent permitted by law, GOYIN shall not be liable for:

• indirect or consequential damages
• loss of profits
• personal injury or property damage resulting from services provided by Drivers

GOYIN may suspend or terminate your access to the Platform if you:

• violate these Terms
• engage in fraudulent activity
• threaten the safety of Drivers or other users
• misuse the GOYIN Platform

You may stop using the GOYIN Platform at any time.

Your use of the GOYIN Platform is subject to the GOYIN Privacy Policy, which explains how personal data is collected, used, and protected.

These Terms shall be governed by the laws of the Federal Republic of Nigeria.

Any disputes arising from these terms shall fall under the jurisdiction of Nigerian courts, with arbitration proceedings conducted in Kaduna, Nigeria where applicable.

GOYIN may update these Terms from time to time.

Updated versions will be made available through the GOYIN Platform. Continued use of the Platform after updates constitutes acceptance of the revised Terms.

For questions or support regarding these Terms, you may contact:

GOYIN Logistics Ltd

• Email: support@goyin.africa
• Website: www.goyin.africa

By creating an account or requesting services through the GOYIN Platform, you confirm that:

• you have read and understood these Terms
• you agree to comply with them
• you accept the responsibilities of using the GOYIN Platform.